Job ID 70471
Office Assistant
Main Campus
$12.50
Summer
Non Work-Study
Monday-Friday, 8am-5pm. Varied hours depending on student's availability
• Answer telephones with professionalism and respond to requests and inquiries
• Customer Service: Provide general and specific information regarding the College, the Student Records/Registrar’s Office, Veterans Benefits, graduation, incoming transfer credit, academic probation/suspension, official transcripts, enrollment verifications, etc.
• Answer basic questions regarding similar services in other departments, i.e., and Admissions, Financial Aid, and Student Financial Services.
• Supporting outreach campaigns to students regarding academic processes that impact registration
• Process outgoing official transcripts daily, i.e., accurately input into PeopleSoft, sort, and mail
• Perform document management, scanning, and processing of electronic documents
• Reply professionally to Student Records Web e-mail correspondence daily
• General office duties as needed
• Scan confidential documents as needed
• All other duties as assigned by supervisor
• Must possess excellent communication and telephone answering skills with good command of the English language
• Proven customer service experience (six months minimum) with excellent attendance and punctuality
• Excellent computer, Internet, and data input skills showing speed and accuracy
• Excellent written communication skills in responding to Web inquiries
• Comfortable in learning and using new technologies
• Good organizational and problem solving skills
• Experience working with students of various ages, ethnic and cultural backgrounds
• Must have positive attitude and enjoy working with people; be friendly, cordial, and a team player in a multi-person office
• Detail oriented, self-disciplined, strong work ethic, dependable, efficient with ability to handle heavy workloads and deadlines with limited supervision; and high degree of stress tolerance for fast-paced office
• Must project professional image in manner and attire at all times