Job ID 125158
Play Facilitator
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Grand Rapids Children's Museum, located at 11 Sheldon Ave NE, Grand Rapids. Two minutes from GRCC's Main Campus!
$12.50
Winter
Community Service Work-Study
Up to 28 hrs/wk (Flexible schedule that will include days, nights & weekends)
Diversity and Inclusion Affirmation Statement:
The Grand Rapids Children’s Museum is affirming of all identities and embraces differences in race, nationality, language, age, culture, gender identity, gender expression, sexual orientation, physical and cognitive ability, religion, marital status, and socio-economic status, and expects our staff members to embrace this affirmation. In order to best serve our community, bilingual and multilingual candidates are strongly encouraged to apply.
General Job Description:
The primary focus of this position is providing a positive, safe, clean and fun experience for all visitors to the museum. Primary functions of this position fall into two main categories:
● Playing/guest engagement, guest interaction and customer services
● Maintaining cleanliness and organization of the museum with increased focus on COVID safety protocol.
This role directly reports to the Guest Experience Manager and the Assistant Guest Experiences Manager.
Play Facilitator:
Duties include, but are not limited to:
Opening and Closing of the Museum
● Carry out daily procedures as determined by the Guest Experience Manager
Facilitation of Exhibits
● Facilitate play with guests in the exhibit environment
● Reset/tidy up exhibits to ensure a high quality experience for guests and maintain physical accessibility of all spaces
● Cultivate open-ended, child-directed experiences
Facilitation of Field Trips
● Greet school groups, teachers and chaperones in a friendly and courteous way as they enter the museum.
● Direct the group’s lead teacher to communicate necessary information to Front Desk.
Front Desk Procedures
● Collect admissions and responsibly handle all money exchanges
● Work gift shop register, collecting admissions accurately and efficiently in a timely manner as to ensure a short line
● Answer the telephone and route calls in a friendly, personable, and helpful manner ● Sell memberships and promote daily and future programs and events
● Provide clear information and answers regarding visitor questions
Maintaining a Safe and Clean Environment
● Follow all COVID cleaning protocols
● Pick up manipulatives, organize exhibits
● Regularly clean restrooms, kitchen, and overall facility
● Enforce museum policies and rules
● Assist with emergencies, as needed
● Assist with clean-up on non-hazardous materials and some bodily fluids
● Assist with minor repairs and maintenance of exhibits
● Report broken exhibits, manipulatives and building problems to Facilities Manager ● Assist with exterior maintenance, e.g. windows, snow removal, etc.
Communication with the Team
● Check work email each schedule shift
● Communicate with Guest Experience Manager about breaks and needing to step off the floor
● Communicate with other Facilitators about tasks, stepping off the floor and breaks
Physical/Mental Demands
● Communicate effectively with co-workers, museum visitors, volunteers, and the general public.
● Possess the verbal and numerical aptitude to complete tasks and projects in a timely manner.
● Maintain a positive attitude in times of large crowds and group visits.
● Must be alert, able to concentrate, and possess good judgment and analytical skills.
● Physically demanding in order to keep the museum clean and to play with kids in different exhibit spaces.
● Mobility to move freely, bending, kneeling required on a daily basis while facilitating the Museum.
● Lifting required on a regular basis, usually in conjunction with exhibits, deliveries and special events.
Facilitators are part-time staff and may be scheduled up to 28 hrs/wk. Facilitators work a flexible schedule that will include days, nights and weekends. They must believe in and be able to demonstrate learning through play.