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Past Due Balances and Collections

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What is a past due balance?

Any outstanding balance remaining after the semester due date once all aid and payments have been applied

What are the causes for a past due balance?
  • Fees that are not covered by State Aid
  • Financial Aid only cover classes within students required course work
  • Financial Aid has been reversed or reduced
  • Missed payment when using the Nelnet payment plan
  • Classes added after the start of the semester and not paid for 
    • If you decide not to attend GRCC and have enrolled for a semester, you must officially drop your classes before they start through the Online Center to avoid being charged for them. This includes students who are using Financial Aid to pay for classes.
  • Withdrawing after the 100% refund period
    • Student Records Fee is a non-refundable fee
    • Refund Deadlines: Check the refund deadlines by:
      1. Log into your Online Center
      2. Click the Add/Drop Classes tile
      3. Click the Drop Deadlines link located below class you are dropping
      4. Click on Withdraw Refund Calendar tab
  • Change in class schedule that resulted in additional costs

What should I do if I have a past due balance? 
  • Contact Student Financial Services for account details and payment options at studentbilling@grcc.edu
  • Pay past due balance in full
  • Set up a payment agreement

Note: If your past due balance is $375 or less you will be eligible to enroll. However, you will be unable to receive a diploma until your balance is paid in full. Please allow two business days for us to process your form. For questions regarding past due balances or the payment agreement please contact Student Financial Services at (616) 234-4020 or studentbilling@grcc.edu.

Payment Agreement - how does it work?

Payment agreements for past due balances can only be set up through GRCC

  1. Complete the Payment Agreement Form and submit it to GRCC Student Financial Services
  2. Initial payment is due with submission of this form
  3. It is the student's responsibility to keep this payment arrangement
    1. Monitor your MyBill for outstanding balance
    2. Make consistent monthly payments

Collection Agencies

If you do not respond to GRCC's bills, emails, phone calls, or other attempts at communication, your account will be placed with a collection agency. Bills are mailed to the address on file. Students are responsible for notifying GRCC of an address change. 

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