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Additional Resources

Staff Development is committed to providing faculty and staff opportunities to develop and maintain interpersonal and technology related skills. We offer a variety of workshops and online tutorials which will help you master software applications and increase your personal productivity.

Microsoft Office Resources

Creating Accessible Documents

GroupWise Tutorials

Take a look at these 2 minute videos to get caught up on a variety of GroupWise tips!

Here are some more GroupWise 2012 tutorials

Customer Service

Telephone Doctor Customer Service Training produces DVD-based training programs which will improve the way GRCC communicates with students, faculty, staff and guests. This 18-DVD Complete Customer Service Training Library is a powerful collection of highly effective customer service training courseware. Each title comes with a full participant workbook for group or individual use. Don't be fooled by its name, it's not just for the telephone! Staff Development owns this series and is available to GRCC employees upon request.

Staff Development also owns the acclaimed ZingTrain 'Art of Giving Great Service' Training DVD’s, which are appropriate for any department that's looking to transform their approach to customer service.  Based on the successes of Zingerman's Delicatessen founded in Ann Arbor, Michigan in 1982, the unique approach to business is not just for the hospitality industry.  The methods shared work for any organization that understands the need to continuing to innovate—and wants that innovation to happen at the grass roots level. This 2-DVD set includes '5 Steps to Effectively Handling a Complaint' and '3 Steps to Giving Great Service' and is available to GRCC employees upon request.