Windows 10

Frequently Asked Questions

 

What is Windows 10?

Windows 10 is Microsoft’s newest operating system.  It is replacing Windows 7.

 

Why does GRCC need to transition to Windows 10?  

As with anything, it is important to maintain a healthy and current internal structure. By transitioning to Windows 10, we ensure that our systems are running stable and secure.

 

When will I get Windows 10?

Here are the Windows 10 deployment dates:

Instructor classroom stations June 2017 to present
Lab computers July 2017 to present
Faculty and Staff assigned computers After Fall 2017 start-up

Note: Any new devices issued to faculty and staff will automatically include Windows 10. Devices that have upgraded to Windows 10 will not be rolled back to Windows 7.  Devices requiring extensive repair will be upgraded to Windows 10.

 

How do I request Windows 10?

All requests made by faculty and staff for Windows 10 will be processed after Fall 2017 start-up.  Email ITSupport@grcc.edu or call the IT Support Desk at (616) 234-4357 when you’re ready to upgrade.

 

Do I have to migrate to Windows 10?

No, but keep in mind that Microsoft will no longer support Windows 7 starting in 2020. If your device has already been upgraded to Windows 10 you cannot be rolled back to Windows 7.  

 

Will all my data be backed up?

Yes. Information Technology Technicians will work with all users to make sure that your data is backed up and put back in place.  This includes all bookmarks from your web browsers.

 

How long will it take to migrate to Windows 10?

Generally 1-2 hours.  If an issue occurs during the migration process, a temporary laptop will be issued.  If any issues can not be resolved on the existing device a new device may be issued.  Rest assured that all data will be backed-up before the migration takes place.

 

Do I need to be present when my computer migrates to Windows 10?

No, however if you have any special requests we ask that you are present when the technician arrives.  Once you have given the technician permission to begin the migration process you may leave.  The technician will notify you when the migration is complete.

 

What if my computer does not support Windows 10?

​​​​​​​If your computer does not support Windows 10 you will be issued a new device with Windows 10 installed.

 

I’ve upgraded to Windows 10 and I do not like it.  Can I switch back to Windows 7?

​​​​​​​​​​​​​​No.  Unfortunately we cannot role users back to Windows 7.  Remember that it is currently optional to upgrade and if you're unsure you can test out Windows 10 on instructor stations, lab computers, or stop by the IT Support Desk and someone can assist you.

 

What if the software I use is not compatible with Windows 10?

​​​​​​​​​​​​​​All classroom instructor stations, lab computers, and faculty and staff devices that use highly specialized software will not be upgraded to Windows 10 at this time.

 

I have Windows 10 at home. Is it similar?

​​​​​​​Not quite.  The college’s version of Windows 10 does not contain certain programs that we have determined may create an unstable environment such as:  Cortana, Microsoft Edge, Microsoft Mail app, and Windows Store among others. The goal is for Windows 10 to be stable and secure for the workplace.  

 

Where are my Sticky Notes?

​​​​​​​​​​​​​​Unfortunately Sticky Notes are not supported in Windows 10.  

 

Can I still use the GroupWise mail client?

​​​​​​​Yes.  However, all Windows 10 devices will be upgraded to the newest GroupWise R2 2014 client.  The look and feel is slightly different but the functionality remains the same. For a more detailed look at these changes click here.

 

Can I still use Google Chrome, Mozilla Firefox, and Internet Explorer?

​​​​​​​​​​​​​​Yes. All three web browsers are compatible with Windows 10.


 

Where can I find out more information about Windows 10?

​​​​​​​Please call the IT Support Desk at (616) 234-4357 or email ITSupport@grcc.edu.